As an essential part of our business, we collect and manage customer data to enhance your shopping experience and provide you with excellent services. We understand that your privacy is of utmost importance, and therefore, we are fully committed to ensuring that your information is handled with the highest care and security.
In doing so, we strictly observe UK and EU data protection legislation, including the General Data Protection Regulation (GDPR). This means that we will only collect data that is necessary for our operations and will treat your information with respect, keeping it safe from unauthorised access and processing.
In order that you are reliably informed about how we operate, we have developed this Privacy Policy to outline the types of personal data we collect, how we use it, and your rights concerning your information. We encourage you to read through this policy carefully to understand our practices and your rights regarding your personal data.
Personal Data
At our online shop, we take your privacy seriously and are committed to protecting your personal data. The information that we collect about you may include your name, home address, e-mail address, telephone number, as well as relevant financial and credit card information. This is referred to as your “personal data”, and we ensure that it is handled with the utmost care and in compliance with applicable data protection laws.
We collect this data in a number of different ways. For example, you may provide this information directly when placing an order, creating an account, or contacting our customer service. Additionally, we may collect data about your interactions with our website, such as your browsing behaviour and preferences, to enhance your shopping experience and improve the services we offer.
Your personal data is essential for us to fulfil your orders, provide customer support, and communicate with you effectively. We are committed to keeping your information secure and only use it in accordance with our privacy policy. Rest assured, your data will not be shared with third parties without your explicit consent, except where required by law or necessary for the fulfilment of your orders.
At our online shop, we take your privacy seriously and are committed to protecting your personal data. The information that we collect about you may include your name, home address, e-mail address, telephone number, as well as relevant financial and credit card information. This is referred to as your “personal data”, and we ensure that it is handled with the utmost care and in compliance with applicable data protection laws.
We collect this data in a number of different ways. For example, you may provide this information directly when placing an order, creating an account, or contacting our customer service. Additionally, we may collect data about your interactions with our website, such as your browsing behaviour and preferences, to enhance your shopping experience and improve the services we offer.
Your personal data is essential for us to fulfil your orders, provide customer support, and communicate with you effectively. We are committed to keeping your information secure and only use it in accordance with our privacy policy. Rest assured, your data will not be shared with third parties without your explicit consent, except where required by law or necessary for the fulfilment of your orders.
At Collectibles Games and Toys (CGT), we utilise both ‘session’ cookies and ‘persistent’ cookies to enhance your browsing experience on our website. ‘Session’ cookies are temporary files that are erased from your computer as soon as you close your browser, ensuring that your session data is not stored once you leave. In contrast, ‘persistent’ cookies remain on your computer until they expire or are manually deleted, allowing us to remember your preferences and provide a more tailored shopping experience during future visits.
These cookies play a crucial role in essential operations, such as keeping items in your shopping basket and facilitating a smoother checkout process. By using our website, you consent to the use of these cookies, which help us improve our services and make your online shopping experience as efficient and enjoyable as possible.
Currently, we use your data for several essential purposes to enhance your shopping experience. One of the primary uses of your information is to assist in the processing of your order, ensuring that every step of your purchasing journey is seamless and efficient. This includes gathering necessary details for order fulfilment, which allows us to pack and deliver your items promptly.
Moreover, we utilise your data to carry out our obligations arising from any contracts that you enter into with us. This could involve forwarding order details to relevant parties, such as our delivery partners, to ensure that your orders arrive at your designated address without unnecessary delays. Our commitment to fulfilling our contractual obligations is paramount.
In summary, your data plays a crucial role in helping us provide a smooth and reliable online shopping experience. From overseeing the packing process to managing delivery logistics, we take every measure to ensure that your data is used responsibly and effectively, all while maintaining our dedication to your privacy and security.
At CGT, we prioritise your privacy and understand the importance of handling your data with care. Unless you request otherwise, we will never retain your personal information for longer than necessary to fulfil the specific activity for which it was originally collected. This ensures that your data remains secure and is only used to provide you with a seamless shopping experience.
However, there are instances where we may need to retain your data due to legitimate interests or legal obligations. These situations may arise from regulatory requirements, compliance with tax laws, or other legal frameworks that necessitate the preservation of certain information. In the coming months, we will continue to review our data retention policies to ensure they align with best practices and the latest regulations, always keeping your interests at the forefront of our efforts.
We value your privacy and are committed to protecting your personal data. We will never sell your personal data to any external organisation. Your trust is paramount, and we ensure that your information is handled with the utmost care.
We will share your data only with companies that are essential to providing our services. This includes organisations that are critical for fulfilling customer orders, such as payment providers and couriers, as well as those that help us maintain a seamless shopping experience. Rest assured, we take every precaution to ensure that your data is shared responsibly and securely.
At CGT, we take your privacy seriously and assure you that we will only share your data with another organisation under specific circumstances. This includes situations where (i) we have your express permission to do so; (ii) sharing your data is necessary to fulfil a contract between you and us; (iii) we are legally obligated to share the information; or (iv) it is in the interests of protecting your rights and safety. Your trust is paramount, and we are committed to maintaining the confidentiality of your data while ensuring a seamless shopping experience.
You have the right to ask us, in writing, for a copy of all the personal data we hold about you. This is known as a “Subject Access Request”. We understand the importance of transparency regarding your personal information, and we are committed to providing you with access to your data.
Unless exceptional circumstances arise, which we would discuss and agree with you in advance, you can obtain this information at no cost by emailing:
customerservice@collectiblesgamesandtoys.co.uk
Once we have processed your request, we will send you a copy of your personal data in a timely manner (30 days) to ensure you have the information you need to manage your account and shopping experience with us.
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Every effort is made to ensure that the information provided on this website, and in this Privacy Statement, is accurate and up-to-date. However, no legal responsibility is accepted for any errors or omissions contained herein. We cannot accept liability for the use made by you of the information on this site, and we highly recommend that you verify any details before making decisions based on the content provided.
As an online shop, we strive to maintain transparency and clarity in our communications. Nevertheless, the nature of online information can sometimes lead to discrepancies. We encourage our customers to reach out for clarification or further information if needed, to ensure they are fully informed before proceeding with their purchases.
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