Simply notify us (using the link below) that you would like to return your unwanted item/s within 14 days of receipt unused, unopened, in its original condition and packaging, your return must be in a re-sellable condition.
We aim to reply to all unwanted item returns within 3 working days (working days are classed as Monday to Friday), once we have responded you will have 14 days to return the item/s to us.
All returns must be accompanied by a valid Collectibles Games and Toys dispatch confirmation email including your order reference number. You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging. Where an item is damaged or returned otherwise than as per our stated requirements above, we reserve the right to refuse redress.
At CGT, we strive to ensure all your purchases reach you in perfect condition. We understand how important it is for you to receive your items without any issues. Therefore, we take great care in packaging and delivering your orders to guarantee their safe arrival.
If you receive a delivery and notice that the item is damaged, we kindly ask that you refuse the delivery. This helps us to address the problem immediately and ensures that you are not left with a faulty product.
we take all necessary precautions to protect your items during transport. While we strive to maintain the quality of your goods, it's important to note that we do not classify a factory crease, which is defined as paint that remains unbroken, as damage. Such imperfections are beyond our control and are part of the manufacturing process.
Additionally, when it comes to oversized items, it is not uncommon for them to arrive with minor dents, rips, or creases due to their size and packaging constraints. We appreciate your understanding in these matters, as we are committed to delivering your items safely while acknowledging the realities of their transport.
In the unlikely event that you receive a faulty item, we want you to know that you have the right to return it to us in accordance with your statutory rights. Your satisfaction is our priority, and we are here to assist you with any concerns you may have regarding your purchase.
In all cases, items will be thoroughly inspected, and if they are confirmed to be faulty, we will issue a suitable form of redress, which may include a replacement, repair, or refund. However, if an item is not deemed faulty following the inspection process, we regret to inform you that we are unable to offer a replacement or refund. In such instances, we will provide a clear explanation regarding the reasons for the dispute concerning the product.
For more information on returns and to initiate the process, please use the link below. We appreciate your understanding and are committed to resolving any issues as swiftly as possible.
Occasionally, we may sell items that have damage to their packaging. When we do this, we will always clearly state that the item is damaged. It is our commitment to ensure transparency, and each description will include a comprehensive account of both the item and the packaging damage.
In addition to detailed written descriptions, we will provide accompanying photographs to give a clear representation of the condition of the item. These images will be available on the item listing, allowing you to make an informed decision before completing your purchase.
Any items purchased in this manner do not qualify for an exchange or refund.
If you wish to cancel an item that you have pre-ordered then please email our customer service team using the link below.
If the item/s have already been dispatched then please follow the unwanted item return policy laid out at the top of this page.
Please note that, in accordance with our policy regarding mystery boxes, we do not offer refunds or exchanges. Each mystery box is contains a randomly selected item that is intended to provide a unique and exciting experience. We appreciate your understanding and encourage you to reach out if you have any questions regarding your purchase.
At our company, we take all necessary precautions to protect your items during transport. While we strive to maintain the quality of your goods, it's important to note that we do not classify a factory crease, which is defined as paint that remains unbroken, as damage. Such imperfections are beyond our control and are part of the manufacturing process.
Additionally, when it comes to oversized items, it is not uncommon for them to arrive with minor dents, rips, or creases due to their size and packaging constraints. We appreciate your understanding in these matters, as we are committed to delivering your items safely while acknowledging the realities of their transport.
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