These terms and conditions are provided by Collectibles Games and Toys, its subsidiaries and associates (referred to as Collectibles Games and Toys, CGT, 'us', 'our' or 'we' in these terms) and set out the terms and conditions under which you may use our website. Your use of this website constitutes acceptance of these terms in full. If you do not agree with any part of these terms and conditions, you must not use our website.
Please note that these Terms and Conditions may be revised at any time by updating this website. It is your responsibility to review these terms periodically, as any changes will take effect immediately upon being posted on the site. Continuing to use our online shop after such changes signifies your acceptance of the new terms.
Furthermore, we reserve the right to close the website at our discretion, and to amend or correct any content on the site without prior notice. We encourage you to stay informed about our Terms and Conditions to ensure a positive shopping experience.
Our privacy policy supplements these terms and conditions, and by using our website, you will be deemed to have read and accepted our privacy policy. We consider and confirm that all linked content to other documents and/or areas of our website forms an integral part of our Terms and Conditions. It is essential for you to review both the privacy policy and these terms in order to understand your rights and obligations when engaging with our online shop.
At CGT, we take great pride in being the rightful owners, or licensees, of all copyright, trademarks, and other intellectual property rights associated with our website and mobile application. The material and content presented on our platforms are protected under intellectual property laws, ensuring that our creative efforts are safeguarded. As a user, you are granted permission to utilise such material and content only in a manner that is expressly authorised by us or our licensed representatives.
Any unauthorised use of our intellectual property, including reproduction, distribution, or modification of our website content, is strictly prohibited. We kindly ask our users to respect our rights and to engage with our online shop in a manner that aligns with the terms and conditions outlined. You’re understanding and cooperation in this matter help us maintain the integrity of our brand and the quality of service we provide.
Access to the content of our website and app is granted for personal use only. You may not systematically extract and/or utilise parts of this content without our prior written permission. This restriction includes any attempts to redistribute or modify the content in any manner. Additionally, you are prohibited from removing any copyright or trademark notices from any copies of the content you may access.
Utilising any data or content from our platform without explicit consent undermines the integrity of our intellectual property rights. We take these matters seriously to protect our offerings and ensure that our original work is appropriately credited and preserved. If you require access for commercial use or other purposes, please seek our written permission beforehand.
Please be advised that if you use our website, it is your responsibility to ensure the confidentiality of your account and password, and to take all necessary precautions to prevent unauthorised individuals from gaining access to your account. You agree to accept full responsibility for all activities that occur under your account or password, including any purchases or transactions initiated without your knowledge.
We shall not be liable to any person for any loss or damage arising from your failure to comply with these obligations. It is essential to report any unauthorised use of your account to us immediately, so we can take the necessary action to protect your information and account security.
We reserve the right to refuse access to our website, terminate accounts, remove or edit content or cancel orders at our discretion. If we cancel an order, you will not be charged.
In the rapidly evolving landscape of technology, particularly within the realm of online shopping, it is essential to acknowledge the inherent unpredictability of the online environment. While we strive to provide a seamless and enjoyable shopping experience, we do not warrant that the function or operation of our website will be uninterrupted or free from errors. The nature of digital platforms means that occasional disruptions may occur, and it is our commitment to address any defects as swiftly as possible.
As a visitor to, and user of our online shop, you acknowledge that your access is undertaken at your own risk. It is your responsibility to ensure that you possess the appropriate equipment and software to safely navigate our website and/or app. We cannot be held liable for any damages or losses of any kind that you may incur as a result of your use of our platform. Your engagement with our online shop signifies your acceptance of these terms and highlights the importance of your own diligence in safeguarding your experience.
We shall not be liable for damages or losses of any kind that you may incur from our use of or inability to access our website and/or app.
At our CGT, we endeavour to present the most recent, most accurate, and most reliable information at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or other inaccuracies. While we strive to ensure that all pricing is accurate, there may be instances where errors occur. We apologise for any inconvenience this may cause and appreciate your understanding as we work to rectify any issues promptly.
While we strive to provide accurate pricing and product information, we present our content "as is" and make no claims regarding its accuracy, whether expressed or implied. We reserve the right to amend any errors or to update product information at any time without prior notice,
We have made every effort to display the products featured on our online shop as accurately as possible. However, the colours we use, along with the display and colour capabilities of the equipment you use to view our website, may affect the colours you actually see on your screen. We cannot guarantee that your equipment will reproduce these colours with complete accuracy, and therefore, we recommend taking this into consideration when making a purchase. Should you encounter any discrepancies or issues while navigating our website, please do not hesitate to reach out to our customer service team for assistance.
The technical steps required to create the contract between you and us for online purchases are outlined as follows. Firstly, you initiate the process by navigating to our Website and selecting the products you wish to purchase. Once you have made your selection, you will proceed to the checkout stage where you will be prompted to confirm your order.
During this checkout process, our system will guide you step by step, ensuring that you provide all necessary information for your order. This includes entering your shipping details, selecting your preferred payment method, and reviewing your order summary to confirm the products, quantities, and total price.
After carefully reviewing your order and ensuring that everything is accurate, you will click the 'confirm order' button at the end of the checkout process. This action signifies your acceptance of our Terms and Conditions of Sale and indicates your intention to purchase the selected products.
It is important to note that a legally binding contract is only formed once we have processed your payment and confirmed your order. Until that point, you are entitled to amend or cancel your order without obligation.
By placing an order with us you agree that:
By accessing and using our online shop, you agree that any information you provide during the registration process or while placing an order will be true, accurate, current, and complete. It is essential that you provide us with valid information to ensure seamless processing of your orders and to maintain the integrity of our services.
When making a purchase on our website, you confirm that you are the authorised holder of the credit or debit card being used. This means that you have the legal right to utilise the payment method and accept full responsibility for any charges incurred from transactions carried out using your card details.
In the event of any changes to the information you have submitted, such as your contact details, shipping address, or payment information, you are required to notify us immediately. Prompt updates will help us manage your orders effectively and avoid any potential issues with delivery or payment processing.
Please be informed that we may collect, store, and use your personal data in accordance with our Privacy Policy. This may include information provided during registration, order placement, or interactions with customer service. We are committed to protecting your privacy and ensuring that your information is handled with the utmost care.
All material available on our website is intended solely for personal use. You may download, view, and use the contents for your own personal purposes, however, any use of this material for commercial purposes is strictly prohibited. This includes, but is not limited to, the reproduction, distribution, or resale of any content from our site.
To proceed with your order, you must confirm your acceptance of these Terms and Conditions. This confirmation is done by clicking the "Confirm Order" button during the checkout process. By doing so, you acknowledge that you understand and agree to these terms, which are designed to protect both you as a consumer and us as a retailer.
Furthermore, by confirming your order, you grant us permission to pre-authorise your payment method. This process is essential to validate your account and ensure the legitimacy of your purchase. Pre-authorisation helps reduce the risk of fraudulent transactions and protects both parties involved in the sale.
If you have any questions about these Terms and Conditions of Sale, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your online shopping experience is enjoyable and secure.
Products that carry BBFC (British Board of Film Classification) or PEGI (Pan-European Games Information) ratings will be clearly marked on their respective product pages. This allows customers to make informed decisions before completing their purchases. We believe that transparency regarding age restrictions plays an essential role in promoting safe and responsible shopping for everyone.
Warning: It is an offence to attempt to buy a certificated title if you are under the required age or to attempt to purchase any such title on behalf of an underage third party. Customers will be required to enter their date of birth when proceeding to the checkout for any item rated 16+ or above. This measure ensures compliance with legal regulations and helps protect younger audiences from unsuitable content. Please be aware that falsifying age information is strictly prohibited and may result in legal consequences.
We reserve the right not to supply any age-restricted product where We reasonably believe that a customer is below the relevant minimum age.
At CGT, we periodically run enticing promotions that include free gifts. We want to remind our customers that these limited time offers are available online only and subject to stock availability. Once our stock runs out, unfortunately, we cannot provide the promotional item if it is not available at the time of your order.
Please note that the price displayed at the time of your purchase is the final amount you will pay. This price is guaranteed and will not be influenced by any subsequent price increases or decreases. Unfortunately, we are unable to offer discounts or refunds should the price of an item decrease after your transaction is complete. We appreciate your understanding and encourage you to make your purchase with confidence in the price you see.
At our online shop, we believe in offering our customers exceptional value and savings on a wide range of products. Price savings are calculated based on our previous selling prices, ensuring you get the best deal possible unless stated otherwise. It's important to note that where the price saving is derived from our supplier's recommended retail price (commonly referred to as RRP), we will clearly indicate this by using the acronym RRP to maintain transparency.
We frequently offer promotions that deliver exceptional savings compared to purchasing items separately, referred to as Separate Selling Price (SSP). For instance, our Buy 1 Get 1 Free promotion allows you to acquire the least expensive item at no additional cost when you purchase a qualifying product. Similarly, the Buy 2 Get 1 Free offer enables you to buy three items while receiving the least expensive of the trio for free., Buy 1 Get 2nd Half Price refers to least expensive half price.
Due to the quick turnaround of orders, we are unfortunately unable to amend an order once it has been placed. Therefore, it is essential for customers to thoroughly check their order details before submitting. This ensures that all items, sizes, and quantities are correct, as any request for cancellation or amendment cannot be accommodated after the order has been finalised.
Please note that you are entitled to cancel this contract if you so wish, provided that you exercise your right and notify us no longer than 14 working days after the day on which you receive the Product/s. We encourage you to inform us promptly should you decide to cancel, as this will ensure a smooth process for the return of the items. Your satisfaction is important to us, and we hope to assist you in any way possible regarding your order.
Please note that your right to return products does not apply to products which fall into the following categories unless they are faulty or not clearly as described: unsealed CDs, DVDs, tapes or other recording media, video games and consoles, mystery boxes, and certain nursery items for hygiene reasons. This means that once these products have been opened or used, they cannot be returned unless they are defective or do not match their description. We encourage you to carefully consider your purchases and to contact our customer service team if you have any questions regarding our return policy.
Please use the link below for our full returns policy.
We offer a number of different shipping and delivery options to cater to our customers' requirements. Our aim is to ensure that your shopping experience is as smooth and convenient as possible, which is why we provide a range of choices tailored to suit your needs.
We strive to offer the best and most competitive shipping rates available. Please note that any charges you see are solely to cover the costs incurred by us from our trusted third-party delivery service providers. Rest assured, we are committed to transparency and ensuring that you receive the best value when it comes to shipping your orders.
Please use the link below for our full delivery policy.
At CGT, we understand that sometimes things don't work out as planned. That's why we are happy to refund goods if they are returned within 28 days of purchase. To ensure a smooth returns process, please make sure that the items are unused, unopened, and remain in their original condition, complete with packaging, materials, manuals, and any accessories that were included. Our returns policy does not extend to computer or games software where the seal has been broken, mystery boxes or Nursery items.
To initiate a return, please follow our returns process (linked at the bottom of this page), all items must be accompanied by a valid delivery note or invoice. Our aim is to ensure you have a pleasant shopping experience with us, and we appreciate your understanding of these return guidelines.
Please use the link below for our full returns policy.
we understand that timely refunds are important to our customers, and we aim to process all refunds as quickly as possible. However, during our busy periods, we kindly ask you to allow up to 14 working days for refunds and replacements to be processed. We appreciate your patience during this time.
All refunds will be issued using the same payment method that was used for the original purchase.
The customers' statutory rights are not affected.
Please note that the time taken to process a refund and/or release any pre-authorisation taken on your card may vary depending on your bank or credit card provider. In our experience, it can take up to 7 days. This processing time is completely outside of our control, and any delay is not on our part.
Your privacy is very important to us. At Collectibles Games and Toys, we understand the significance of safeguarding your personal information. We want to reassure you that we will never release your personal details to any company outside of the CTG Group for mailing or marketing purposes. Your trust is paramount, and we are committed to protecting it.
We confirm that your personal information will only be used in accordance with our Privacy Policy. This policy outlines how we collect, use, and protect your data, ensuring that all practices comply with the highest standards of data protection and privacy regulations.
Please use the link below for our full Privacey policy
Most items are covered for up to one year against manufacturing faults, it is important to note that this standard warranty applies unless otherwise specified on the product page. For specific categories such as software and nursery items, detailed warranty information will be explained to you at the point of sale. Please remember that your receipt serves as your proof of warranty.
We would like to clarify that we do not provide any warranty, condition, guarantee, or representation, whether express or implied, beyond what is mentioned. This means that while we stand by the quality of our products, it is essential for customers to understand the limitations of warranties associated with their purchases.
At Collectibles Games and Toys, we take all reasonable care to ensure that all details, descriptions, and prices of products appearing on our website are accurate and up to date. We understand how important it is for our customers to have the correct information when making their purchases, and we strive to provide an engaging and informative shopping experience. However, we must clarify that we cannot be held accountable for any discrepancies or inaccuracies in the information provided to us by our suppliers.
We encourage our customers to review product descriptions carefully and to reach out to our customer service team if they have any questions or require further clarification. Your satisfaction is our priority, and we are committed to maintaining transparency in all our product offerings.
Safety is our first priority at CGT, and we are committed to ensuring that all our products meet the relevant safety standards. This commitment reflects our dedication to providing a safe shopping experience for our customers. We believe that informed choices are vital, so we encourage you to check the labelling on the products page, which clearly indicates the age group for which each product is suitable.
In addition to age suitability, please take note of any other warnings or recommendations provided on the products page. Adhering to these guidelines is essential for maximising safety and ensuring that our products are enjoyed responsibly. Your understanding and compliance with these safety measures help us create a secure environment for all our customers.
Before purchasing your item:
When shopping online for toys, games or collectibles it is paramount to read all warnings and instructions provided by the manufacturer. This ensures that you are aware of any specific safety measures or limitations associated with an item, allowing for a safer play experience for your child. Ignoring these details can lead to mishaps or injuries, making vigilance essential when navigating your online purchases.
Another critical aspect to consider is the CE mark, which is an important indicator of compliance with European Union safety standards. This mark signifies that the toy has undergone rigorous testing and meets stringent EU regulations, which are some of the toughest safety rules in the world. Ensuring that a toy carries this mark can provide peace of mind, knowing that it adheres to necessary safety criteria.
It is also crucial to select toys that are appropriate for your child's age, abilities, and skill level. Toys designed for older children may pose choking hazards or be too challenging for younger ones, potentially leading to frustration or injury. By choosing age-appropriate toys, you can foster safe and enjoyable play that encourages learning and development.
Following the age recommendations on toy packaging is another vital safety measure. Manufacturers provide these guidelines based on safety assessments, taking into account factors such as potential choking hazards and developmental appropriateness. It is important to adhere to these recommendations to ensure that your child is playing with toys that match their maturity level.
Lastly, avoid purchasing toys that contain small parts that could pose choking risks to younger children. Always check for warnings regarding small pieces, especially when buying online where product descriptions can sometimes lack detail. Opting for larger, safer toys helps minimise the risk of accidents and ensures that playtime remains safe and enjoyable for your child.
After purchasing your item:
It is crucial to follow the instructions provided for proper assembly and use. Each item is designed with specific guidelines to ensure safety and functionality. Misassembling an item can not only diminish its effectiveness but may also pose safety risks to the user. Therefore, take the time to read and adhere to all assembly instructions carefully before using the item.
Supervision is vital when children are engaged with Items, especially those that may pose potential hazards. As a responsible caregiver, it is essential to keep a watchful eye on youngsters as they explore and play. This not only fosters a safe play environment but also allows you to intervene if any unsafe situations arise, ensuring a fun yet secure experience for your child.
Regularly checking Items/toys for breakage or wear is an important aspect of ensuring safety in your home. Over time, your items/toys can suffer damage through rough usage, which can sometimes lead to hazardous situations. Make it a habit to inspect items periodically and remove any that show signs of wear or breakage to prevent accidents. Maintaining an inventory of safe items helps protect users.
Lastly, it is essential to remove all packaging once the item has been unpackaged. Excess packaging can pose choking hazards or create clutter that may lead to accidents. Dispose of any plastic wrapping, twist ties, or cardboard promptly and responsibly to ensure that the area remains safe and tidy for the user.
What is WEEE?
WEEE is Waste Electrical or Electronic Equipment (WEEE). The WEEE Regulations requires countries to maximise separate collection and environmentally friendly processing of electrical and electronic items.
Waste Electrical & Electronic Equipment (WEEE) and Batteries
We are pleased to offer our customers the chance to recycle their old electricals and batteries for free, just visit any Smyths store and ask one of our store assistants for more details.
To find more information about WEEE & battery recycling please visit REPIC.
Why recycle WEEE and Batteries?
Unwanted electrical equipment is one of the fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment and batteries they will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health. To remind you that old electrical equipment and batteries can be recycled, they are marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment or batteries in your bin.
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